Dynamics ATS provides responsive, globally supported assistance designed for Microsoft-centric organizations.
Support requests may be submitted 24 hours a day, 7 days a week through email or our online support portal.
Standard Support Includes
2–4 hour response time during business hours
Unlimited Training and Break Fix Support
Ongoing managed solution updates and feature enhancements
Maintenance and platform compatibility updates
How-to Assistance with configuration and workflow questions
Guidance related to Dataverse, security roles, and environment setup
Phone & Live Training Support
Unlimited support and training calls are available by appointment between 8:00 AM – 8:00 PM CST.
For urgent matters, expedited handling is available upon request.
Premium Support & Advisory Services
Because Dynamics ATS installs directly inside your Microsoft Dataverse environment, our support team is experienced in Power Platform, Dynamics 365 configuration, and tenant-level architecture, not just application troubleshooting.
For organizations requiring enhanced service levels or strategic guidance, premium support options are available and may include:
Dedicated support contacts
Customization and Configuration request
Priority response SLAs
Architectural and environment planning
Assistance with complex deployments or integrations
Advanced training sessions for recruiting teams
Workflow optimization and best-practice consulting
Premium service agreements can be tailored to meet your organization’s specific operational and compliance requirements.